Any person over the age of 18 may register, unless you are a person on the Register of Excluded Persons ("RVO"), persons on the RVO are prohibited by law from registering. You must also have a bank account/debit card in your name. If you hold a bank account with a bank that supports Bank ID, then the whole process is greatly simplified and expedited. Details regarding Bank ID can be found in the List of Links (1) below.

If your bank does not support Bank ID, you can have your identity verified at a Czech Point branch. You can find the nearest branch in the List of Links (4). Please remember to bring your ID card (or passport or driving licence). Indicate on the spot for which company you wish to verify your identity: MP on-line, s.r.o., Na krčské stráni 712/72, 140 00 Prague 4, ID 106 67 156. Please send the public identification document you will receive at the Czech Point to [email protected]. After verification, your identity will be approved the same day. Note: Verification of your identity at Czech Point branches is subject to a fee of CZK 200.

Yes, if you are over 18 years of age, you are resident in the Czech Republic and it is possible to verify your identity through the central registers, then the registration process is the same as for Czech citizens.

If you are a person registered in the RVO, your registration is not possible at all. The prohibition is based on the law.

The applicant must be over 18 years of age, a permanent resident of the Czech Republic (check with the population register), provide identification and contact details, have a bank account/payment card in their name (they must also verify these payment means), set or refuse to set their self-limiting measures, state the origin of their funds (a requirement of the law) and state whether you are a Politically Exposed Person. Details regarding Politically Exposed Person can be found in the List of Links (2) below. Your agreement to the General Terms and Conditions, the approved Game Plan and the Consent to the Processing of Personal Data is also required.

This is personal information that is required by law to be completed as part of the registration process, including email address and telephone number. Registration is not possible without filling in these details, and ownership of the telephone and email address must be verified by your return SMS or email.

If you use the BankID service, which we recommend you use to speed up the process, all your details (except phone and email) are confirmed through this service, including ownership of your bank account. However, your payment card cannot be verified in this way.

This is a list of self-limiting measures that comes directly from the law. The registration process cannot be completed without setting or rejecting them.

• The self-limiting measures are as follows:
• amount of bets per day,
• the amount of bets per 1 calendar month,
• the amount of net loss per 1 day,
• the amount of net loss for 1 calendar month,
• the number of logins to the user account in 1 calendar month,

This obligation is set out in the AML Act. The registration process cannot be completed without stating their origin. The origin is indicated by indicating one of the predefined options (the most common variants) or by indicating another origin. These include, for example, salary, profit from business, gift, prize, etc.).

A politically exposed person is defined as a person who holds or has held in the last year a significant public office of national or regional importance, as well as his or her close family members or persons who have a close property relationship with him or her.

Examples of politically exposed persons include:

• President of the Republic, member of the Government, Member of Parliament or Senator,
• a member of the governing or controlling body of a political party or movement,
• a mayor, a governor, a mayor of a municipality with extended jurisdiction, a mayor of a municipal district of the capital city of Prague,
• a judge of the supreme courts,
• member of the Bank Board of the Czech National Bank,
• a high-ranking officer of the armed forces,
• member of the bodies of state-owned enterprises or state-controlled commercial corporations
• an ambassador or a person in a leading position in an international organisation (e.g. OSN, EU, etc.).

A politically exposed person is also:

• A family member of such a person (e.g. spouse, partner, parent, child, son-in-law, daughter-in-law),
• a person with a close property relationship to such person (e.g. co-owner of a company, close associate or business partner).

Fot more information see the Link of Links (2)

This obligation is stipulated by the AML law, without this declaration the registration process cannot be completed. The declaration is made as part of the registration process by ticking the appropriate YES/NO box.

Consent to the VOP constitutes the conclusion of a contract between our company and you and is made by ticking the appropriate box in the registration process.

Yes, you can. You can change the measure in your player profile. Changes are tied to legal deadlines, so if you want to relax your limits, the changes are only valid from midnight of the seventh day. If you want to tighten your limits, such changes are effective from midnight of the following day.

This break is mandatory directly from the Gambling Act.

The new two-hour time limit will start if the player is idle for more than 15 minutes.

Yes, the means of payment can be changed freely after verification, but you must always verify the ownership of the bank account/payment card for each means of payment).

Only one means of payment can be used at any time; only one means of payment can be set as active, i.e. currently used, within the functions of our application.

Yes, if there is a change in your identification or contact details, it is even your responsibility to notify our company of the change. You can change your contact and identification data in the My Account - Personal or Contact Data section.

Within your user account in My Account - History.

You can request a withdrawal of funds from within your user account. Withdrawals can be made in the form of:

• withdrawal to a payment card (the service is currently unavailable only at Unicredit Bank).
• This type of transfer usually takes up to 30 minutes and is completely free of charge. The withdrawal value is limited from CZK 100 to CZK 500,000.
• Withdrawal by transfer to a registered bank account.
• Withdrawal of funds is always free of charge, with no minimum withdrawal amount. Processing time is 1 - 3 days.
• Withdrawal via NeteraPay, where the funds are transferred to your NeteraPay wallet instantly.
• Withdrawals at Magic Planet brick-and-mortar locations are not possible.

All our games are certified by a professional technical laboratory and their operation has been approved by a special decision of the Ministry of Finance.

In short, as long as you have a phone, tablet or computer with a current browser connected to the internet, you can play. For desktop and laptop computers, we support Windows 7 and later, macOS 10.9 and later, and Linux (functionality depends on the specific distribution). For mobile phones and tablets, we support iOS 8 and later, Android 5 and later, and Windows 10 Mobile. We support all current modern web browsers, e.g. Chrome, Firefox, Safari, Edge, Internet Explorer. We recommend that you always use the latest browser version.

All rules are available in the Treasury-approved game plan, which is available on our website. Details of the rules for each game can be found in the List of Links (3) below.

We only process the personal data that we strictly need to conduct our business and comply with our legal obligations. As a gambling operator, we are bound in particular by Act No. 186/2016 Coll., on gambling and Act No. 253/2008 Coll., on certain measures against the legalization of the proceeds of crime and the financing of terrorism, which clearly set out the obligations regarding the processing of personal data. In addition to these legal obligations, we process your personal data with your consent for the purpose of your participation in our marketing bonuses and other promotions.

Data that we process on the basis of compliance with legal obligations and the operation of gambling cannot be deleted at the request of the client. On the other hand, data provided on the basis of consent to the processing of personal data can be deleted upon request. We guarantee to all our clients that, unless another legal obligation (e.g. a general legal regulation) prevents us from erasing personal data, we will always do so within a period of 1 month.

We do not provide your personal data to any third parties without your consent. However, in some cases, as provided by law, we may be obliged to provide our clients' personal data to public authorities, but even in such cases we always act in such a way as to protect our clients' interests and privacy as much as possible.

We always keep our clients' personal data only for the period of time required by law or for the period of time necessary for the reason for processing.

You can contact us with any questions at [email protected]